Frequently Asked Questions
Everything you need to know about our pantry staples, sweets, and delivery.
Where do you deliver your products?
We offer nationwide shipping across the UK for our pantry items and hampers. For our fresh cakes and catering, delivery is currently restricted to specific London postcodes.
How should I store my Ottolenghi baked goods?
To maintain freshness, we recommend storing our cakes and pastries in a cool, dry place. Specific storage instructions for each item are included on the product packaging.
Are there gluten-free or vegan options available?
Yes, we offer a wide range of dietary-friendly products. You can filter our online shop by 'Gluten-Free' or 'Vegan' to find suitable pantry items and treats.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns on food. However, if your order arrives damaged or incorrect, please contact our customer service team within 24 hours.
Can I include a personalized gift message?
Absolutely. During the checkout process, you will have the option to add a complimentary gift message which we will print on a signature Ottolenghi card.
How can I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking link from our courier partner.