Returns & Exchanges

Due to the perishable nature of our artisanal food products, we are unable to accept returns; however, we are committed to ensuring your satisfaction should your order arrive damaged or incorrect. If there is an issue with your delivery, please contact our guest services team within 24 hours of receipt.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your pantry staples or deli items.

• 2.
  Provide Documentation

  Attach clear photographs of the damaged packaging or incorrect items to help our quality control team investigate the discrepancy.

• 3.
  Review Process

  Our team will review your claim within 48 hours to determine eligibility for a replacement or a refund to your original payment method.

• 4.
  Resolution

  Once approved, a replacement shipment will be dispatched immediately, or a credit will be issued to your account, excluding original shipping costs.